Help centre
Ordering, payment, delivery, returns and tracking — the short version of each.
Ordering
Add what you want to the basket and check out. An account is optional: the basket is kept against your session, so it survives a browser restart without you signing in.
Signing in before you check out means the order shows up under Orders & account afterwards.
Payment
The checkout accepts a card number, expiry and CVC exactly as a real one would, and validates them the same way — but no payment is taken and no card details are stored. Any test number works.
Prices are shown in US dollars and include no tax calculation.
Delivery
The carrier is chosen at checkout. These are the options currently offered:
| Carrier | Estimated delivery | Cost | Free delivery |
|---|---|---|---|
| Standard | 3–5 business days | $4.99 | Over $35.00 |
| Express | 1–2 business days | $9.99 | — |
| Same day | today, ordered before 14:00 | $19.99 | — |
Tracking an order
Open Orders & account and pick the order. Once it has shipped, the tracking number appears there — as a link to the carrier where the carrier publishes one.
An order with no tracking number yet has not left the warehouse.
Returns
Fourteen days from delivery, unworn and with tags on. Start a return by emailing support@oxishop.example with the order number.
Refunds go back to the original payment method — which, this being a demo, means nothing leaves and nothing comes back.